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FAQs

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  • Is Wisers for business users only?
    Wisers offers valuable solutions not only for business people requiring intelligence on the world' s most dynamic market, but also for academics, students, researchers and public organisations that research resources and information on economic, political and social trends, as well as education and industry-related contents.
  • Does Wisers track English language news as well as Chinese?
    Yes. Wisers includes content from all key Greater China news sources in English and Chinese, including the China Daily, South China Morning Post, The Standard, The Straits Times and Taipei Times.
  • What are Wisers' sources?
    Wisers draws from a myriad of sources on Chinese and English news such as newspapers, magazines, website, broadcast, social media as well as other information such as advertisement and cartoons, with 700,000 articles received and processed daily, to provide our users with access to an unparalleled 500 million archived articles on Greater China and global news and information.
  • Does Wisers have rights to distribute content from all these sources?
    Yes. Through our extensive relationships with content owners, Wisers has been granted the right to aggregate news content to provide news and market information solutions to our clients.
  • Can Wisers services be customised for specific needs?
    Yes. Wisers services are designed for flexibility and customization, both in terms of how information is tracked, manipulated and presented, and also in terms of added value services such as translation, summary and analysis.
  • Does Wisers offer training on the use of its services?
    Yes. Wisers' dedicated customer services and back-office support teams offer training and troubleshooting support to ensure every client gets the most from our services.
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  • What is Wisers Information Portal (WIP)?
    WIP is a 24x7 one stop information portal provides you the most timely, relevant and comprehensive news and information in Chinese and English. Its diversified database selection gives you the true visibility across various information sources.
  • What benefit does WIP offer?
    WIP is uniquely diverse. It provides up-to-the minute information with one-stop access. With these timely and accurate information, you can easily discover insights to grab market opportunities, and identify risks to take corresponding actions promptly and proactively.
  • What kind of databases can be accessed through WIP?
    Through WIP, you can access various information databases such as local and international newspapers and printed publication sources, online news from worldwide news portal and industry-focus websites, broadcast news & featured programs in video format, Greater China focus social media, and worldwide & award-winning cartoon aggregation.
  • Can I select any particular database?
    Yes. You can subscribe any particular database you need.
  • How is WIP charged?
    WIP is charged based on number of user licenses. Please contact us to know more.
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  • What is WiseNews?
    WiseNews presents filtered and categorized content from an unrivalled range of newspapers, magazines, journals and newswires from across the Greater China region. Whether it is company news, competitor information, industry news or market dynamics, WiseNews delivers the information you need to your desktop, every day.
  • What are the business benefits of WiseNews?
    Wisers brings you accurate competitive information that is useful to your business, in a filtered and categorized manner according to parameters set by you, in a single platform for easy access anytime, anywhere.
  • What versions of WiseNews are available?
    Three versions of WiseNews are available to meet the different needs of clients:
    • Standard - delivers targeted news and business information of corporate, competitor, industry and market trends across the Greater China region specifically for corporate and government sectors.
    • Industry (available in Mainland China only ) - filters news for specific industry sectors, namely Finance, Property, Automobile and Travel. A full picture of industry news and information is captured and delivered in a tailored interface.
    • Library (available in Mainland China only ) - designs for the academic and library sectors. It is designed with a user-friendly interface, which allows easy and quick access to comprehensive and up-to-date news information.
    • Academic (available for overseas only) - designs for overseas academic and library sectors. It provides a streamlined one-stop access to the most comprehensive Greater China news and information for research and study.
  • How often does news get updated?
    News is updated dynamically throughout the day. Because of our round-the-clock operation, WiseNews makes customized news available to subscribers as early as 8.30am (HKT) every morning.
  • What sources are available on WiseNews?
    WiseNews draws on content updated daily from over thosands of content providers and top tier websites. Many of these articles are not freely available on the Internet, while other archive material is no longer available on the web.
  • What is the difference between WiseNews and WiseSearch?
    WiseNews is a service that enables users to track, sort and store news and trends on an ongoing basis, using standard or customised folders. WiseSearch is an efficient, bilingual search engine with digital archival functionality that enables large scale or ad-hoc research.
  • How is WiseNews charged?
    WiseNews is charged on a monthly subscription basis according to the number of users and usage volume per organisation. For more details, please contact us.
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  • What is WiseSearch?
    WiseSearch offers the world\' s largest source of news and market information on Greater China, available via an intelligent search engine in both Chinese and English.
  • What benefits does WiseSearch offer?
    WiseSearch broadens your business insight and gets you important information through powerful searching in an unmatched, diverse range of tier-one information sources in Greater China. At the same time, it saves you time and cost through effective bilingual search engine with digital archival functionality.
  • How does WiseSearch differ from public search engines?
    When you need the full picture, you need WiseSearch. WiseSearch is the world\'s leading Chinese news database and is updated every day with content direct from thousands of top tier content providers. Many of these articles are not freely available on the Internet, while other archive material is no longer available on the web.
  • How far back does WiseSearch coverage extend?
    WiseSearch covers content dating back to 1993.
  • How many publications can I search in WiseSearch?
    WiseSearch is Greater China\'s most comprehensive and up-to-date news archive. Hundreds of millions of article news database offer unrivalled breadth and depth of Greater China news reports and feature articles, updated every day, direct from thousands of content providers.
  • What is the difference between WiseSearch and WiseNews?
    WiseSearch is an efficient, bilingual search engine with digital archival functionality that enables large scale or ad-hoc research. WiseNews is a service that enables users to track, sort and store news and trends on an ongoing basis, using standard or customised folders.
  • Is WiseSearch Copyright-compliant?
    Yes. Through our extensive relationships with content partners, Wisers has been granted the right to aggregate news content to provide business information solutions to our clients.
  • How is WiseSearch charged?
    WiseSearch is charged on a monthly subscription basis according to the number of users and usage volume per organisation. For more details, please contact us.
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  • What is LSWizard?
    LSWizard is designed for liberal studies of Hong Kong secondary education. It provides relevant, quality and reliable news and information for education needs. Powered by Wisers’ proprietary search technologies and content specialization, the platform supports dynamic teaching and study needs, and greatly enhances efficiency. It offers wide range of content including video, cartoon, tables and charts, reports, and government & NGO websites.
  • How does LSWizard helps LS subject?
    The content of LSWizard is fitered by Wisers’ professional editorial team for the syllabus. LS Tags are placed automatically to pinpoint the most relevant content by stakeholders, issues and LS modules to help students understand related concepts and sharpen their critical thinking. The web-based design allows it to be accessed and used anytime, anywhere. It facilitates teachers to organize and manage classes systematically, and encourage interactions.
  • What benefit does LSWizard offer to teachers?
    The content of LSWizard is fitered by Wisers’ professional editorial team for the syllabus. With the quality content source of LSWizard, teachers can easily create interactive and interesting classes. The assignment management features equipped with LSWizard helps teachers to create, distribute, receive, review and even archive students’ assignment systematically with the one-stop management platform.
  • What benefit does LSWizard offer to students?
    The content of LSWizard is fitered by Wisers’ professional editorial team for the syllabus. By using LSWizard, students gain a chance to gear up their research skills. Contributed by the one-stop platform with powerful search functions, time and effort in collecting information for homework can be reduced.
  • I am a student. How can I subscribe LSWizard?
    Please contact your school LS teacher.
  • How is LSWizard charged?
    LSWizard is charged based on number of user licensess. Please contact us to learn more.
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  • What is WiseEnterprise?
    For organizations that need a tailored solution beyond the scope of Wisers\' standard products, WiseEnteprise offers a customized service enabling information to be delivered throughout the enterprise on time, in the right format, enabling better competitive decision-making, insight discovery and knowledge collaboration.
  • How is WiseEnterprise different from other Wisers offerings?
    WiseEnterprise can be customized to fit different clients\' requirements. Intelligent features such as cloud, DIY folder, mClips, Tracker are designed to elevate the level of information sharing to a more sophisticated standard. <br><br> For an even more user-friendly front-end platform, Wisers\' dedicated Account Servicing teams together with our professional editors can assist in analyzing media content, or provide value- services, like translation and reports, to meet your higher demands.
  • Can the user interface of WiseEnterprise be customized to reflect corporate brands?
    Yes. WiseEnterprise can be customized according to customers\' preferences. Users can personalize their own display settings and manage the news articles with hands-on editing online tools easily.
  • My company's news monitoring needs are quite sophisticated - is WiseEnterprise the best solution for me?
    WiseEnterprise, can cater any complex monitoring requirements. It empowers you with comprehensive content sources and advanced analytical tools that elevate your level of information sharing about your company, competitors, products or other aspects of interest.
  • How long will it take for a customized version of WiseEnterprise to be developed for my organization?
    Our customized options are built on top of a standard product platform allowing us to adapt WiseEnterprise to each client\'s requirement very efficiently. And because extra hardware is not needed, the total time taken would be less than a week to get your platform up and running.
  • How is WiseEnterprise charged?
    WiseEnterprise is charged on a monthly subscription basis according to the number of users and content sources per organisation. Additional one-time cost may be charged according to the degree of customization required. For more details, please contact us.
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  • What is WiseSNS?
    WiseSNS is a social media solution which enables you to monitor, listen, analyze & gain insight among various social media platform. It helps you to collect the information and content which is relevant to you from social media. With WiseSNS, you can identify issues, trends and opportunities. You can drill down to the underlying sentiment to take corresponding action instantly.
  • What benefit does WiseSNS offer?
    With the powerful features of WiseSNS, you can easily evaluate your marketing strategies and competitive advantages by measuring marketing effectiveness and benchmarking competitors. WiseSNS also provides instant alerts which you can receive email alert on critical discussion and rumor in order to manage crisis proactively. It helps you identify opportunities and gain market insights to plan upcoming campaign.
  • How WiseSNS differs from other social media monitoring solutions in the market?
    WiseSNS is dedicated to vertical industry solution with accurate sentiment analysis. Through WiseSNS, you can obtain a thorough perspective of the whole industry and your competitive edge. Being the leader of market information provider in Greater China, Wisers is expertise in Cantonese, Mandarin and English. WiseSNS monitors various social media proactively through auto keywords discovery and analyze underlying sentiment instantly with spam filtering, followed by real time result listing and analytics with charts showing most meaningful information. With WiseSNS, you can benchmark your competitors and tracking on a particular social media account for close monitoring to obtain first hand critical information.
  • I have just set up a campaign but I don’t see any posts or charts. Why?
    It usually takes around 30 mins to collect the required data before showing any posts or charts after setting up a new campaign.
  • How is WiseSNS charged?
    WiseSNS is charged based on number of user licenses. Please contact us to learn more.
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  • What is AdWise?
    AdWise provides Ad monitoring and useful statistics report covering all major Hong Kong and Macau newspapers & magazines, presenting latest ads by category on a daily basis. On top of the daily ads tracking folder, simple and user-friendly reports allow users to view from different perspective. Our searchable archive enables corporate marketers and business planning specialists to have a quick overview of the market both in terms of news and ads all on a single platform. By the well-established information processing technology Wisers has built, our package would be rather economical, and save users lots of time in flipping newspapers and magazines.
  • What benefit I can get from AdWise?
    AdWise provides marketing specialists a series of comprehensive and concise analysis report that helps identify your competitors, tracks the active players, and estimates market spending, coverage in publications and promotional pattern. AdWise assists marketers to make marketing promotion and strategic planning much more easily especially when marketers can collect most updated news and ads on one single platform in timely manner.
  • What functions and services AdWise provides?
    AdWise offers daily Ads tracking folders by processing all local newspapers and mainstream magazines. Also, AdWise reports cover ranking by top players and top publications, ad values, SOV and promotional trend by period.
  • How Wisers does AdWise?
    AdWise is handled by a dedicated team who processes over a thousand of ads in printed media alone per day, completing the categorization, analysis and QC procedures on a daily basis. We aim to provide you with accurate market information on a timely basis.
  • How is AdWise charged ?
    AdWise is charged on a monthly subscription basis according to the number of categories and number of users. Additional one-time cost may be charged based on the degree of customization required. For more details, please contact us.
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  • What is WiseEnterprise Mobile App?
    WiseEnterprise Mobile App is the mobile access of WiseEnterprise which delivers the content you want through your mobile device when you are away from your computer. WiseEnterprise mobile app also provides push notification which will notify you for any critical issues.
  • What benefit does WiseEnterprise Mobile App offer?
    WiseEnterprise Mobile App helps you to stay on your corporate news at anytime, anywhere and alerts you on important news instantly via push notification. It provides you all the information you need on the go. You won’t miss any important news anymore when you are away from your computer.
  • I can access the WE web portal with my mobile browser. Why do I need WE Mobile App?
    The WE mobile app gives an easy and neat display on the small screen of mobile device. It also supports push notification. By activating this function, you will be alerted on important news instantly via push notification.
  • Which operation system (OS) does WE Mobile App support?

    WiseEnterprise Mobile App supports Android 4.0 or higher; iOS 7.0 or higher. For iOS 9.0 users, we suggest to use iOS 9.1 or above.

  • Can I subscribe standalone WE Mobile account?
    No. You need a normal WiseEnterprise subscription to access WE Mobile App.
  • How is WiseEnterprise Mobile App charged?
    WiseEnterprise Mobile App is charged based on number of user licensess. Please contact us to learn more.
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  • What is WiseInsight?
    WiseInsight is a professional customized editorial analysis which help you define, aggregate and analyze media coverage, deliver comprehensive summaries, reports and detailed analysis customized to your need.
  • What does WiseInsight offer?
    WiseInsight offers you qualitative and quantitative insight into media coverage which allows you to listen to the market. It also provides you a chance to benchmark against competitors to locate your competitive edge. With our market summaries, you can understand your brand reputation and visualize coverage distribution in order to make smart business decisions.
  • How does WiseInsight works?
    WiseInsight is a customized briefing of your key media coverage. Our professional editor will identify, select, summarize and translate your key media content, and send to you in your requested format and language at your requested time.
  • Can I request the report in my own way?
    Yes. WiseInsight is a customized report service. We shall deliver the report with your required information, in your requested format, at the time you desire.
  • How is WiseInsight charged?
    WiseInsight is a customized service and charged depending on the service you may request. Please contact us to learn more.